OBJECTIVE:

EXPERIENCE:

9/2012 - Present

Project Coordinator

My primary duties include assigning candidates to team and creating DialSource call lists. Sole owner of mass email research communications to candidates.

My primary duties include assigning candidates to team and creating DialSource call lists. Sole owner of mass email research communications to candidates. As well as: • Forwarding email inquiries from our general email addresses • Creating and maintaining our late nomination spreadsheet to track number of late adds and which agent receives credit for the addition (as well as following up with applicable candidates and entering responses into a designated link) • Monitoring two calls per agent per week and providing individualized feedback by creating and maintaining a monthly coaching log highlighting compliance and soft skills opportunities for research representatives and our night calling team.• Summarizing compliance and soft skills opportunities on a team basis in a weekly recap. I make myself available to new and existing co-workers for general questions and advice on a consistent basis, and have been able to take on more tasks including: • Forwarding email inquiries from our general email addresses • Creating and maintaining our late nomination spreadsheet to track number of late adds and which agent receives credit for the addition (as well as following up with applicable candidates and entering responses into a designated link) • Monitoring two calls per agent per week and providing individualized feedback by creating and maintaining a monthly coaching log highlighting compliance and soft skills opportunities for research representatives and our night calling team.• Summarizing compliance and soft skills opportunities on a team basis in a weekly recap.

8/2010 - 9/2012

Industry: Other/Not Classified

Quality Assurance Specialist - Telemarketing

I started out working in the retention center with CPP. After 6 months I was transferred to the quality department and have remained there for the past year.

My duties include validating in-house phone sales, canceling invalid sales, maintaining coaching spreadsheets for agent performance, attending calibration meetings, helping to design and implement agent guidelines as well as follow processes already in place. I participate heavily in sales coaching by providing feedback to supervisors, as well as alerting the call center floor of current agent trends and summarizing areas of focus in weekly and monthly recaps. These duties require a thorough knowledge of legal sales practices, state requirements, as well as a considerable amount of sales experience. With this company I have also participated in script writing and am personally responsible for validating the sales for one of our vendors.

4/2010 - 8/2010

Industry: Government and Military

Ennumerater

Temporary work

Duties include visiting my assigned addresses to determine if it's occupied, vacant or condemned/abandoned.  If it is occupied I must conduct a census interview with the occupant.  If vacant or abandoned, I must find the contact information for the owner and get him or her to proxy information to declare it as counted for the 2010 Census.

4/2009 - 3/2010

Industry: Nonprofit Charitable Organizations

Professional Fundraiser

Telemarketing

I work on a computer-based phone system with an automatic dialer calling all over the country.  My job is to get pledges for donations for various nationwide non-profit organizations, as well as disposition calls correctly (i.e. disconnected, refusal, DNC)

9/2008 - 4/2009

Customer Service Rep

I worked overnights at a 24 hour location 24-39 hours a week.  My duties included general cleaning as well as waiting on customers.

1/2007 - 9/2008

Professional Customer Services Rep

Ran the store overnights 24-39 hours a week.  My duties included general cleaning, waiting on customers and checking in vendors.

3/2005 - 7/2006

Industry: Other/Not Classified

Dialer

This job is what made me want to look for another marketing research job.  My duties were to call our volunteers and pre-screen them for focus groups.  I had to find the appropriate candidates for our target demographic for that particular campaign, I found that particularly interseting.

1/2003 - 9/2004

Industry: Telecommunications Services

Answering Service Operator

BEST Answering service ran on a older computer-based phone system.  My duties were to answer multiple lines for various companies and doctor's office, take messages, fax messages, page on-call doctors and dispatch on-call maintenance men.

EDUCATION:

Some College Coursework Completed

I am a new college student working towards my Mrketing Management deegree to become qualified for a career in marketing research.

SKILLS:

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CAREER HIGHLIGHTS:

My current position has allowed me to learn several new systems, such as DataLoader and SalesForce. I've also learned some HTML coding (basics) and have been creating and maintaining mass email communications for my research team.

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